Awesome technology is only valuable when it is fully trusted and battle tested. WorkSpan has taken trust and security extremely seriously from the day we were founded. We continue to take that responsibility extremely seriously today. We respect your data as if it was our own and our teams work tirelessly to continue to earn that trust every day.
WorkSpan has been awarded SOC 2 Type II certification, SOC 2 is a report based on AICPA’s existing Trust Services principles and criteria. The purpose of the SOC 2 report is to evaluate an organization’s information systems relevant to security, availability, and confidentiality, and is ideal for SaaS and cloud service organizations that want to assure customer information is secure and available whenever needed.
WorkSpan strictly adheres to AICPA’s Trust Service Principles. Our SOC 2 report is unique to our business practices. WorkSpan undergoes a regular third-party audit to certify individual products against this standard.
For more information on WorkSpan’s SOC 2 certification, please send an email to privacy@workspan.com.
WorkSpan strictly adheres to all GDPR tenets, including Right to Access, Right to Rectification, Right to Erasure, Right to Portability, and Right to Object. You can access your personal profile and communication preferences, request that we export and/or delete your personal data, and contact us to let us know that you object to the further use of or disclosure of your data for certain purposes.
WorkSpan can provide evidence for GDPR compliance—including requests for access of profile information, rectification, erasure, and portability requests. Email privacy@workspan.com for more information.
Access to your data is defined by attribute based access controls—allowing users, owners, and admins to have fine grained application access control far more advanced than traditional role based applications security models.
Data is stringently protected via encryption:
WorkSpan policies for its internal employees ensure safe and compliant handling of user data.
Application data related to company’s use of information is subject to company’s data retention policies. Data can be permanently deleted at user or company request. User’s personal data is removed after user is no longer part of WorkSpan.
Absolutely. You can access the WorkSpan application from anywhere in the world with secure credentials.
With WorkSpan, you can easily enforce your company’s data privacy and access policy uniformly across all partner facing teams. You can share the data at a record level, and further restrict access at a field level in a shared record:
We maintain the current list of all of our sub-processors at Workspan's Sub-Processor Repository Page.
Yes, WorkSpan’s Chief Information Security Officer, Milind Joshi, is our data protection officer and responsible for GDPR compliance.
Customer data is stored in secure enterprise-grade public clouds such as Google Cloud, Microsoft Azure, and Amazon Web Services.
WorkSpan provides three modes for sharing: Owner Mode, Partner Mode, and Network Mode. These modes are set at a record level. Only Owners can set the sharing mode.
We process personal data to operate, improve, understand, and personalize our services. For example, we may use personal data to:
Yes, WorkSpan provides a privacy statement. Please find a copy here
Yes, WorkSpan provides a user agreement. Please find a copy here
In your WorkSpan instance, navigate to the strategy tab on the Programs page. At the bottom of this page, you can find the program policy documents. Similarly, the Campaigns tab has a section at the bottom of the page containing program policy documents for that particular program.
Yes, information security risk assessment is performed annually and after every major change. Risk assessment is presented to the leadership team for discussion and action.
Yes. An existing user can be removed from every WorkSpan object with a single click. It’s just as quick and easy to remove a user as it is to replace an existing user with another in the system.
WorkSpan collects personal data about you when you provide such information directly to us, when third parties such as our business partners or service providers provide us with personal information about you, or when personal data about you is automatically collected in connection with your use of our services. WorkSpan applications use your:
In addition, via the WorkSpan website, if you sign up for a newsletter, event, webinar, etc. you may volunteer to provide telephone and physical address as needed.
No special, sensitive data (e.g. race, ethnicity, gender, trade union, health, sexual preference), or criminal convictions are ever captured on WorkSpan.
Yes, WorkSpan treats security and privacy as a top priority and conducts awareness training for employees and contractors annually and upon hire.
WorkSpan monitors services availability and capacity in real-time, and auto provisions for higher availability for peak performance and failover.
Absolutely. WorkSpan has an “always on” audit trail that gives you accurate and reliable information at all times of who did what and when in the system.